Last updated: March 2025
14-Day Money-Back Guarantee
WizTV IPTV UK offers a 14-day money-back guarantee on all subscription plans. We want you to be completely satisfied with our service, and we stand behind the quality of what we offer.
Eligibility for Refund
You may request a full refund within 14 days of your purchase if:
- The service does not work on your device after our support team has attempted to resolve the issue.
- You are unsatisfied with the overall service quality.
- There are persistent technical issues that we cannot resolve.
This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How to Request a Refund
- Contact our support team via email or WhatsApp within 14 days of your purchase.
- Provide your order details and the reason for your refund request.
- Allow our team to attempt to resolve any technical issues before processing the refund.
- Refunds are processed within 5–7 business days to the original payment method.
Refund Exceptions
Refunds may not be granted in the following cases:
- The request is made after the 14-day guarantee period has ended.
- Your account has been terminated due to a violation of our Terms of Service.
- You have previously received a refund for the same subscription type.
Contact Us
For refund requests or questions about this policy:
Email: wiztv-uk@proton.me
Phone: +44 7853 739267